If you need help, the BrightGauge team is responsive, friendly and knowledgeable. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Each department has TV's mounted to wall with their department brightgauge board. Use the image cropping tool to edit and fit your image for display. So, efforts need to be made on a constant basis to make sure employees feel like they have a safe and healthy place to turn to each workday. Lists Featuring This Company Edit Lists Featuring This Company Section When these quarterly meetings are done right, they'll also enhance your relationship with the right people within your clients' organizations, naturally improving retention. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. We have been working with BrightGauge for over two years now. Cannot recommend enough. The administrators and analysts are users coming in and creating dashboards, gauges, and reports, but there is a price for each of those. Product Update: Images in Reports and Dashboards + Your Logo in Reports. Announcing another big set of BrightGauge Reports updates for this month: your company logo, cleaner background color, and an overall clearer presentation of information. Building upon that previous webinar, this month we met up with Peter Kujawa again for Foundational Excellence: Driving Technology Standards. IT Documentation by ITBoost Centralized, intuitive IT documentation. Prior to partnering with BrightGauge we would spend 14 hours a week in reporting . The tool is easy to use and can reach not only into Connectwise, but into many other data sources. At BrightGauge, we like uploading our logo or client logos to dashboards, as well as images that are meaningful to the team to keep everybody motivated. To register the application: Log in to your Kaseya VSA account. By watching this webinar recording, you'll understand: The basics on OML trait: Quarterly Business Reviews Why effective QBRs are so important vCIO responsibilities and staffing levels What best-in-class include in their QBRs The components to a successful Quarterly Business Review * Note: If you have access to the ConnectWise University, check out the QBR Partner Kit. Your data will sync 10 minutes before a report goes out, keeping things up-to-date. But youve also got to make sure that youre meeting your team members need to feel ownership. Keep up the great work. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. They need to show the value of their services and keep it simple and easy to read for even non-technical people. Optimize your business operations through curated packages designed to streamline, standardize, and automate your business processes. View your data as its happening Dashboards make it simple to see whats happening live. Whether you need to show response-time metrics or machine patch status, its easy to create and send custom ConnectWise reports any time of day or week. With a well-defined TCP, you will be better positioned to develop, adopt, and enforce technology standards with your clients. BrightGauge Menu Bar The top menu bar provides quick access to all of your BrightGauge resources and settings and is available on every screen within BrightGauge. Got more than one business solution? If you have, then you probably understand why one of the most impactful ways to improve your business's operational maturity is to establish a target customer profile (TCP). We recently signed up with BrightGauge to utilize their service to generate monthly Network Health reports for our clients. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. KPI dashboards and reporting for real-time business insights. There's no going back. We use it for workflow. N/A. ConnectWise Professional Services - Custom Reports, Dashboards, & Forms. 29 Default KPIs Unlimited Dashboards Unlimited Reports After a while, youll be able to look at your Snapshot gauge and identify any patterns or issues. Snapshots is your data warehousing lite solution. In this CEO Growth & Profit webinar, Peter showcased how narrowly defined technology standards launch a domino effect of improved efficiencies. These tech-specific dashboards can make 1:1s a lot more productive and efficient. Sign In SOLUTIONS Cybersecurity Management Everything you need to protect your clients' most critical business assets EDR / MDR Identify, contain, respond, and stop malicious activity on endpoints SIEM I believe it was Peter Drucker who said What gets measured gets improved. That's why top performing MSPs have mastered the art of conducting value-driven QBRs. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. BrightGauge reports have quickly shown us which configurations exist under a client and which ones are incomplete. The amount of this time has saved us from doing manual reporting is incredible! From your dashboard, select the image module and upload a new image or choose an existing image from the BrightGauge image uploader. Even if you can't attend the live webinar, well still email you the recording. If you have the opportunity I would also highly recommend attending their onsite training sessions. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! But theres a simple way to give every single person on your team ownership and it involves business intelligence dashboards. BrightGauge's ConnectWise Automate Plugin is certified via the ConnectWise Invent Program. BrightGauge business intelligence dashboards update in real-time with data from PSA, RMM, BDR, security, finance, and other tools, eliminating the need to toggle windows or log in and out of multiple accounts. BrightGauge is my single favorite vendor out there. You can upload image files up to 5MB in size. Over 40 BrightGauge integrations come with pre-built default gauges, so you can track your data right away and view your metrics from a single platform. Like we said before, we love hearing how youre using your BrightGauge, so feel free to drop us a line and tell us whats working for you. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. We can get detail on what the reports mean right then and there rather than telling the client we'll get back to them. In addition to customer reporting, Brightgauge has revolutionised our internal reporting - we are now able to track within the last few hours all opened tickets, closed tickets and revenue waiting to be billed. Users can also display data with embeddable gauges on public sites. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. Keep your clients at ease with backup and disaster recovery you can trust. and choose to filter each dashboard by clients. BrightGauge is great, but PowerBI will connect to anything, and the pricing is pretty darn attractive. By watching this webinar recording, you'll understand: What technology standards are and why they're so important The impact your technology standards have on staffing costs How to implement your tech stack Ways to maintain your standards during supply chain issues * Note: If you want to learn more about Technology Stack Standardization after this webinar, check out this great article from Service Leadership! They care not just about the dashboards, but about my business. All Rights Reserved. They'll do it for you! Peter also reviewed how to effectively plan and pay for QBRs in a way that will simultaneously strengthen your relationships and improve profitability. All rights reserved. While not perfect, the product is solid and support/dev is great! As we've dived deeper into the product, BrightGauge has completely transformed our help desk through live dashboards and metrics as well as every department. If you take advantage of gauge and dashboard filters, individual tech dashboards wont require a huge time commitment at all. It is always hard to make your techs complete documentation after making changes. Users can also display data with embeddable gauges on public sites. Managers have boards for monitoring and keeping track of SLA numbers. As always, we love your feedback and your questions, so shoot our success team an email any time! Even if you can't attend the live webinar, well still email you the recording. This presents a consistent brand regardless of the solution used. Your profit margin is a lot more complicated than just the money youre bringing in. Before I switched, I did my research. They welcome input and take action! Build your own gauges BrightGauge automatically computes these formulas for you. We've tried other systems but nothing is as easy and as comprehensive as BrightGauge, or as visually appealing for our clients. Now that there is a live dashboard your busy MSP team can see realtime what is happening. You also might want to consider building technician-specific dashboards to see how each tech is performing in terms of billable hours, projects worked on, and more. Formerly known as Autotask Endpoint Management, Datto RMM allows you to perform network maintenance tasks remotely. Like all tools it is what you make of it. For more details on how to create technician dashboards, please visit our, You also might want to consider building technician-specific dashboards to see how each tech is performing in terms of billable hours, projects worked on, and more. Whether youre planning your first managed services agreement, or youre ready to overhaul your existing version, we've got you covered! Without a plan and a way to measure success and excellence, its just smoke and mirrors. Alternatives to BrightGauge When Using Kaseya VSA/BMS We've recently switched from ConnectWise Automate & Manage to Kaseya VSA & BMS (SaaS). There is ZERO reason to not use this product. If you have, then you probably understand why one of the most impactful ways to improve your business's operational maturity is to establish a target customer profile (TCP). We highly suggest you RSVP to each webinar now! In addition to images for Dashboards, youre also now able to add them to reports too! If a single gauge can improve your business, imagine the benefits you will get from all the Dashboards, Reports and Scorecards! Customize yours to fit the team members or client viewing it. Next, you'd want to select Add A Filter from the top right of your dashboard, which will bring up this screen: Name each dashboard for the tech that would be owning it (Rob's Dashboard, Kim's Dashboard, etc.) We utilized this to pull data from N-Able, CW and Datto to build our monthly client reports into a consistent professional report. I would recommend them to anyone who is looking for a better reporting tool. Snapshot gauges automatically take a daily, weekly, or monthly picture of your metrics - like end-of-day ticket count - and pin it onto a chart. Consistent, scalable, and high-quality help-desk services with trained technicians. Have you ever heard the idiom "you cannot be all thing to all people?" We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. Building upon that previous webinar, this month we met up with Peter Kujawa again for Foundational Excellence: Driving Technology Standards. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. In last month's CEO Growth & Profit webinar, Foundational Excellence: QBRs as your Scale Engine, Peter Kujawa, VP of Service Leadership and TSP Evangelist, reviewed the components of a successful quarterly business review. View all your business solutions and metrics at once with seamless BI dashboards for easier analyzing and reporting. Only registered users can view documentation.After signing in, we'll redirect you back here. The BG team is always available to answer any and all questions. We can now (easily) pull and present "real time" data that is both on point and easy to visualize. Use the image cropping tool to edit and fit your image for display. The engagement with the customers is much better. Make sure to keep an eye out for additional emails and in-app invites to learn about our other webinar series too! The reasons Bright gauge has my vote is: Amazing product and impressive support team! Compare GoTo Resolve vs. Nable N-sight RMM using this comparison chart. BrightGauge's ConnectWise Sell integration is not Certified under ConnectWise Invent. For MSPs, quarterly business reviews provide a opportunity to truly become their clients' strategic technology advisors. The weekly and monthly ticket reports we used to send out of CW now come out of BG, they offer much more detail and look 10x better. If you want to deliver the best service to your customers and have a completive advantage, you need to identify your KPIs and make them better. I am super excited to see how next months reports will look with all the new info we want to add. Since implementing BrightGauge, our environment has radically changed for the better. Unless you have access to public dashboards with your subscription, a BrightGauge login is required to view a dashboard. We will be using reports to show tech utilization in the future. BrightGauge Your Data. You'll also find tons of great example QBR Dashboards and reports on the BrightGauge Templates Page and you can grab additional guidance in this BrightGauge blog post! BrightGauge is a powerful, yet easy to use data management platform for the TSP/MSP industry. We have started using it as a front end for ConnectWise when I need to work tickets even. When employees have a real, actual stake in what theyre doing - versus going through the motions based on what someones telling them to do - it motivates them to work harder and do what they can to hit their goals. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. Dig deeper into your data by adding, subtracting, multiplying, and dividing one metric against another. As always, we love your feedback and your questions, so shoot our success team an email any time! You must be signed in to the ConnectWise University.After signing in, we'll redirect you back here. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. Taking it a step further, we also packed each webinar with practical guidance on how to improve sub-optimal business practices by adopting the proven methods of best-in-class. We've already locked ourselves into a four year contract. We love the product, and it looks beautiful to boot; especially for those prospective clientele who pass by the BrightGauge display! We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. For MSPs, quarterly business reviews provide a opportunity to truly become their clients' strategic technology advisors. Monitor, troubleshoot and backup customer endpoints and data. 2023 ConnectWise, LLC. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. Please reach out directly to BrightGauge for integration implementation and/or support. Recreate this dashboard in your BrightGauge Account: CIO Operations Dashboard (public view link) CIO Operations Dashboard Buildout Key Want to see more of Network People's work? 24/7/365 threat monitoring and response in our security operations center. By tuning in, you'll receive pointed advise on how to make a QBR productive and profitable, and how to squash any objections to conducting QBRs from your internal teams. BG has allowed a sql neophyte like myself who has lived in excel spreadsheets and pivot tables to be able to pull info I've needed. An understanding of the Foundational OML Trait - Target Customer Profile (TCP) Learn why a narrowly defined target customer profile is important Best practices for selecting your TCP How to transition existing clients * Note: If you want to learn more about value creation strategy after this webinar, make sure to watch Getting to Goal: Knowing your Value Creation Strategy and Getting to Goal: Putting your Value Creation Strategy into Action We're here to help! Skip to main content Contact Us Sign In SOLUTIONS Cybersecurity Management Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. CW does well at collecting the data, but as anyone that has tried to use report writer knows, reporting is not a CW strength. Here are the other places we will be using BrightGauge. Brightgauge reporting has made a huge difference for us. Please note that certain features, such as Goals and Gauges, are not available in Essentials. SmileBack Customer Service Feedback For MSPs (If you are not already logged into the University, you will need to click the link twice.) Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. Any tech can look at the Brightgauge board and know whay to do next. Get started with 54 pre-built ConnectWise data gauges, automatically available when you open an account with BrightGauge. Peter also reviewed how to effectively plan and pay for QBRs in a way that will simultaneously strengthen your relationships and improve profitability. Always very responsive and helpful. Items that split between multiple pages, such as Tables, will still continue to be dynamic. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! This also works for the first page where allowed height is smaller. A lot of our users tell us that they really care about fostering a company culture where employees want to stick around for the long term. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. within the gauges, each dashboard owner can immediately jump into action if they are alerted to a client experiencing an issue, like being disconnected from a server. BrightGauge can be used to take data from CloudRadial and display it in a graph format (this is done via Dropbox as a data intermediary). Absolutely fantastic experience so far! My dashboard makes me the undisputed Star Trek geek god at my workplace though, so it was worth wading through the garbage lol: My WIP dashboard Seriously though, for actual work all I've found is Brightgauge as well, and for its price I'd rather just have a giant monitor with like 8 browser windows . We're here to help! Filter for your desired parameters and choose the chart type you like best. Lets say you have 5 techs on your team with a total of 25 clients to manage. All in One Place Request Demo Your data does the talking Check out the features Real Time Dashboards Goal Management Client Reporting View All Integrations Upgrade your BrightGauge Create historical trends of data that matters, like end-of-day ticket count. We're here to help! Select your existing dashboard template inside of BrightGauge. We have been extremely happy with BrightGauge for our dashboards and reporting. Automatic provisioning and Single sign-on access from ITSupport Portal. Even if you can't attend the live webinar, well still email you the recording. Show off your data with embeddable gauges on public sites. With Client Reporting capabilities, you can customize and send Connectwise reports any time of day or week. Dashboards & KPIs by BrightGauge KPI dashboards and reporting for real-time business insights. Feature request forum is not just a place to put your wish list. BrightGauge is also dedicated to continually improving the solution. Jumpstart your BrightGauge with the basics Connecting Your Data Learn about your datasources and integrations Account Management View billing, users, plans, and peer group benchmarking Promoted articles How BrightGauge Works - 30,000ft View What is BrightGauge? Rather than going to the RMM tool and getting some reports out of its engine, and making some out of connectwise, then, lets be honest, those reports aren't great. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. All of our 40+ integrations come with pre-built default gauges, so you can start tracking your data right out-of-the-box. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. We highly suggest you RSVP to each webinar now! Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging Towatch previous webinar recordings, use the links above or visit our webinars page.