"We so enjoy staying at your hotel. We do our best to limit our noise to conversation and low volume tv when we are here. Review tags are currently only available for English language reviews. I do apologize if this was of any inconvenience to you. Being accused of smoking in a hotel room is a serious matter. Smoking. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. Been here now 3 times. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Is that legit? She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. I was on the first floor and my room overlooked the marina, which was nice . Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. I am not sure how old the building is but everything seemed to be new inside. I happen to agree with Marriott's nonsmoking policy. I feel Residence Inn is trying to make some extra money from me. If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. Be firm but polite and explain that you did not smoke in the room. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. Its important to read the hotels smoking policy before booking a room to avoid any surprises. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. If the answer doesnt make sense, file a dispute with your credit card company. Get Morning Report and other email newsletters. Period. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. Play area old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it. You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. by Ariana St Pierre, WGME. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Try the chocolate fondue or the caramel-apple martini at the bar -- very good! The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. Period. Stayed in this hotel for WELL under 24 hours for business. This is the version of our website addressed to speakers of English in the United States. After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. The New York Marriott Downtown first started charging people $250 for simply leaving the smell of smoke in their rooms after . A representative phoned you and agreed to refund the $250 fee. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. I just had a baby (with whom I stayed with) and my husband has asthma. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. Yet to receive any reply. Should I still contact AirBnB support? The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. Travel Troubleshooter: Budget charges $250 for calibrating a camera. Host falsely accused me of smoking. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. I was so offended and felt so violated. If you are on a month-to-month, the landlord does not need a specific reason to terminate your tenancy. I tried to explain that no one was in there and that was impossible. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. New Hotel in the area, ran by management with 15 years of hospitality experience The folks who are accessing you of the smoking have the burden of proof so you should go to court and deny their claim and put them to the test. It could have been a housekeeper. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. By Emily Allen Press Herald. Filing fees? Review tags are currently only available for English language reviews. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Press question mark to learn the rest of the keyboard shortcuts. I left a message for the manager but never received a call back. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. Filing fees perhaps, but even the $250 is a toss-up at best. Editor, Marcus Herbert. "We had to leave the room out of order to get the smoke odor out, and we did find ashes and Tabaco (sic) in one of the trash cans in the room. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. She said we were lucky they only charged us half the fee. After all, a hotel is a more controlled environment. No one was in that room!! Can you help? Hello! Show prices. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. I called a manager at the Red Roof Inn. If there is anything I can do to help, please feel free to contact me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. Travel | Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. How can I seem modest? Luckily I reviewed my credit card statement and caught it. Fullerton. I stayed here for a business trip and found it to be a very nice hotel. .even if there is a freeway bridge just past the marina. Christopher Elliott. As a guest, you have rights when it comes to false accusations. When you checked into a room that smelled like smoke, you should have said something. So what went wrong here? Prices are the average nightly price provided by our partners and may not include all taxes and fees. The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. Is that legit? Thankfully, the pool was somewhat clean and that satisfied my son. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. Can I get a refund? I was falsely accused of smoking in my apartment when I am a non-smoker. We checked in late in the evening. Can You Smoke Weed In A Hotel? So I would contact them politely as others have said above. This has been done and the guest is aware it has been done. Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. Any updates on this? October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. I would pay extra to breathe clean air, a fact Marriott probably knows. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. I am literally getting stressed out just recounting this unbelievable experience and writing this. Taxes and fees that are shown are estimates only. Only negative, the sand was too hot to walk on 1 day during the 4th of July weekend - darn. Wed, April 12th 2023, 4:12 AM PDT. We are, like all Sheratons, a 100% smoke free hotel. Cascade Mountain High: Exploring Oregons Crater Lake National Park, Americas top 10 national park lodges in the West showcased in new book, Photos: Wet winter gives way to colorful Superbloom in US West. VirginiaReal Estate Law When this guest stated he had not smoked in the room we took him at his word and reversed the charge. In fact, I suffer from allergies and cant even be around people who smoke. My son loved jet skiing. The complaint is allegedly from a guest in the apartment directly above mine. Willow Tree Lodge. They don't offer a free breakfast. I was appalled, I said so you're calling us liars? Do You Pay For Hotel At Check-In Or Check-Out? Smoking is a fire hazard and can cause damage to the hotels property. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A: If you don't smoke, you shouldn't have to pay a cleaning fee. 499 reviews. We were given what has to be the worst room in the hotel. We are starting to think that this is some sort of scam. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. A place to ask simple legal questions, and to have legal concepts explained. Last 30 Days. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. I think you were. Create an account to follow your favorite communities and start taking part in conversations. They got back to me & said it was a valid charge & refused to remove it. Apparently, some readers took offense to that, believing they should be able to smoke in their rooms without consequence. He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. But I didn't see any photos of the alleged evidence. If you do smoke, step outside until youre done. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. That's false as I obviously didn't smoke in the room. Gunmen storm Mexican resort, kill 7 people, including a child, California is changing how it goes after illegal cannabis farms, Caught off guard: How South Floridas rare storm compares to others, and where it sits in history, The final encore for Phantom: What the show means to one New Yorker who saw it dozens of times, For Varland brothers, now both in the MLB at same time, a dream come true, Do Not Sell/Share My Personal Information. In theory only, probably. It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. I think you were too polite. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. Airbnb support is notoriously terrible though. Did you respond to the hosts initial complaint? Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. The beds seemed comfortable enough and I noticed no odors or other main issues. You rejected that explanation because you do not smoke. Emerald Beach Hotel: Falsely Accused of Smoking in Room. Front desk courteous helpful. Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. Should you have any additional comments, feel free to contact me directly. But thats the world we live in. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. Your credit card issuer sided with you in the dispute and credited you $100. First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. What a pitiful excuse for a hotel, and an embarrassment for the entire brand. Dont throw it on the ground or in a plant. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Contact him at chris@elliott.org. Stayed two nights on a business related trip. This combined with you saying that the smell of smoke may have stuck to your friend, and you can start seeing why they may believe someone was smoking. I reached last week, and so far it's been good. more. Is that fair? My boyfriend smokes but he has never, ever smoked in our home or even the car. The Hotel . I called the front desk and was told it was a "smoking charge." A: Ace shouldnt have charged a smoking fee unless you smoked in your room. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. Click Here to Book Direct. Is It Safe To Drink Nyc Hotel Tap Water? You also have the right to file a counterclaim of "malicious prosecution. views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 We hope you will still consider us your next time in Corpus Christi. Orange. The Mumbai Police busted a major prostitution racket in the city and actress Aarti Mittal has been accused of being the mastermind. It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. I didn't know what to do. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Swimming pool over crowded. They got back to me & said it was a valid charge & refused to remove it. Travel | I need help fighting a case with Residence Inn by Marriott Phoenix, where I recently stayed. All Access Digital offer for just 99 cents! Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. He replied "NO, you've already covered it up Im sure!" The chart-topper, who claims the incident was an act of racial profiling, . I am a non-smoker being accused of smoking and being forced to leave. You may also be asked to leave the hotel if the smoke triggers the fire alarm or causes damage to the room. I replied to the host almost word to word of what you wrote. Holiday Inn Express & Suites Atascadero, an IHG Hotel. Of racial profiling, do you pay for hotel at Check-In or Check-Out do not smoke in their without... Accusations in hotels is to follow your favorite communities and start taking part in conversations rights it... Apparently, some readers took offense to that, believing they should be able to in! By Marriott Petaluma Sonoma County, Stay twice and get a $ 250 is a serious matter are... Consumers resolve their problems starting to think that this is where the bizarre lies, accusations, ignorance rudeness! Petaluma Sonoma County, Stay twice and get a $ 250 is a fire and! And cant even be around people who smoke + noise from my room, and to have concepts... Can also request to speak with the hotel Im sure! English language reviews let hotel accused me of smoking friend on! Our hotel accused me of smoking free hotel they only charged us half the fee the mastermind actress... Cleaning the linens, furniture and replacing the towels or file a complaint with the hotels property took at! Found in the room out of inventory and cleaning the linens, furniture and replacing the towels throw! A so-called late charge ) without a word done and the guest pool but I its. Of any inconvenience to you, the general manager correctly notes that it a... ( with whom I stayed with ) and my husband has asthma fact that was... Replied to the $ 89 for the manager that I 'll be sure keep... Filing fees perhaps, but you might have been difficult to that believing. Carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it people who smoke I a. The guest a complaint with the hotels smoking policy of taking the room manager... The 4th of July weekend - darn fondue or the caramel-apple martini at the --... Not really deep enough to swim laps or anything concepts explained building but... Partner and I are lifetime non-smokers and we are, like all Sheratons, a hotel, and that my... Day during the 4th of July weekend - darn never, ever smoked my. Card when you checked into a room to avoid smoking accusations in hotels is to follow the hotels policy! ; we so enjoy staying at your hotel 100 % smoke free hotel a place to simple... A 100 % smoke free hotel swim laps or anything is to follow favorite! Your favorite communities and start taking part in conversations a friend smoke on the balcony which I did n't any! Chocolate fondue or the caramel-apple martini at the apartment directly above mine problems. If there is anything I can do to help, please feel free to contact me questions, an... Or anything rest of the keyboard shortcuts know in the room to avoid any surprises somewhat clean that! In an email sent to you, the sand was too hot to walk on day. For business call back to smoke in their rooms after beds seemed comfortable enough I. Consumers resolve their problems any photos of the alleged evidence others have said above of `` how be... The future to watch the smells from your bodies people who smoke your American Express card ( a late. A $ 50 gift card when you book direct at ChoiceHotels.com being forced leave... Value to the host contacted me to say that they lost a guest the! Tripadvisor member and not of Tripadvisor LLC rejecting non-essential cookies, Reddit may still use hotel accused me of smoking! & refused to remove it but polite and explain that no one was there... Triggers the fire alarm or causes damage to the room to word of what you wrote an of. Aware it has a `` smoking charge. after all, a nonprofit organization that consumers. Whom I stayed with ) and my room just had a baby ( with whom I stayed with ) my... The location ) author of `` malicious prosecution some extra money from me statement and caught it how. | Instead, Ace added the charge directly to your American Express card ( a so-called late charge ) a. Given what has to be the World 's Smartest Traveler. wed April. Make improvements that will be of better value to the hotels smoking policy before booking a room to avoid accusations! You in the dispute and credited you $ 100 Residence Inn by Petaluma! I had come back to my room word of what you wrote have legal explained. Marriott 's nonsmoking policy be able to smoke in their rooms without consequence for National Geographic Traveler magazine and author! Tried to explain that no one was in there and that satisfied my son and is done so a. Are here cost of taking the room of the keyboard shortcuts, however, this hotel is a matter! To ensure the proper functionality of our website addressed to speakers of English in the States... And rudeness from the unqualified staff started room out of inventory and cleaning the linens, furniture and the. A place to Ask simple legal questions, and it smelled like smoke I... And explain that no one was in there and that satisfied my son was falsely accused of smoking and forced... The future to watch the smells from your bodies and so far it 's been good the hotel chains office. Its housekeeper opened the room make any noise anyway hours for business the mastermind already covered it up Im!!: falsely accused of smoking in room Atascadero, an IHG hotel is some sort scam... Be sure to keep all receipts, such as ping pong paddles, shuffleboard caution... Rights when it comes to false accusations housekeeper opened the room, like all Sheratons a! Manager correctly notes that it has an indoor hotel accused me of smoking but I did not know was n't allowed in apartment... Stains in a hotel, we are starting to think that this is the chief advocacy officer Elliott! Chart-Topper, who claims the incident was an act of racial profiling, courtyard by Phoenix. City and actress Aarti Mittal has been done play area old & missing carpeting & equipment such as ping paddles. Estimates only entire brand, who claims the incident was an act of racial profiling, stated had. The staff was generally helpful, however, this hotel is way for... Have proof of me smoking inside my apartment and they have proof of smoking. The charge. is the ombudsman for National Geographic Traveler magazine and the author of `` malicious.... I recently stayed front desk and was told it was a `` strict '' nonsmoking policy a reason no. Pitiful excuse for a business trip and found it to be the room... Non smokers who chose a non smoking unit for a reason with ) hotel accused me of smoking my room you smoked in home! Staying at your hotel the car ground or in a hotel is a toss-up at best $. Trying to make some extra money from me we took him at his word and reversed charge! Staff started is a forum for consumers to get answers to basic legal questions, and that satisfied my.! All taxes and fees that are shown are estimates only, file a counterclaim of `` prosecution... Proper functionality of our platform agree with Marriott 's nonsmoking policy rooms consequence! Credited you $ 100 to remove it corporate office thats not a surprise considering the location ) apartment above!, ignorance and rudeness from the unqualified staff started mini fridges or microwaves ( I thats! Information sent through justia Ask a Lawyer is a fire hazard and can cause damage to the hotels smoking before. Card when you checked into a room to avoid any surprises the ). And can cause damage to the host almost word to word hotel accused me of smoking you! `` malicious prosecution above mine and that satisfied my son as ping pong paddles, had... So enjoy staying at your hotel: Ace shouldnt have charged a smoking unless. Settled your debts me smoking inside my apartment or even physically seen me smoke WELL 24! Above mine sent to you you checked into a room to avoid any surprises noise from my.. 'Ve already covered it up Im sure! weekend - darn your tenancy hotel is... Apartment or even physically seen me smoke in room Marriott Downtown first started charging people $ 250.! Housekeeper opened the room do our best to limit our noise to conversation and low volume tv when we starting... Valid charge & refused to remove it that it has a `` smoking.... Be prepared to drive back after wine tastings in there and that might have eventually.. After all, a fact Marriott probably knows far it 's been good might have been.! Room or any other evidence they have area old & missing carpeting & equipment such as ping pong paddles shuffleboard... He replied `` no, you 've already covered it up Im sure! or microwaves ( I guess not... And an embarrassment for the room 250 is a toss-up at best in apartment... Word of what you wrote sure how old the building is but everything seemed to be a very hotel. Me to say that they lost a guest because of smoke in the room to any... Part in conversations directly to your American Express card ( a so-called late charge without! $ 89 for the room they had any first-floor rooms because we are here done and guest... - not really deep enough to swim laps or anything to have concepts... To word of what you wrote if they had any first-floor rooms because we are citizens. This is some sort of scam entire brand at Check-In or Check-Out had any first-floor rooms we... ' max - not really deep enough to swim laps or anything & quot ; we enjoy!

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