hotel accused me of smokinghotel accused me of smoking

"We so enjoy staying at your hotel. We do our best to limit our noise to conversation and low volume tv when we are here. Review tags are currently only available for English language reviews. I do apologize if this was of any inconvenience to you. Being accused of smoking in a hotel room is a serious matter. Smoking. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. Been here now 3 times. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Is that legit? She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. I was on the first floor and my room overlooked the marina, which was nice . Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. I am not sure how old the building is but everything seemed to be new inside. I happen to agree with Marriott's nonsmoking policy. I feel Residence Inn is trying to make some extra money from me. If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. Be firm but polite and explain that you did not smoke in the room. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. Its important to read the hotels smoking policy before booking a room to avoid any surprises. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. If the answer doesnt make sense, file a dispute with your credit card company. Get Morning Report and other email newsletters. Period. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. Play area old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it. You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. by Ariana St Pierre, WGME. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Try the chocolate fondue or the caramel-apple martini at the bar -- very good! The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. Period. Stayed in this hotel for WELL under 24 hours for business. This is the version of our website addressed to speakers of English in the United States. After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. The New York Marriott Downtown first started charging people $250 for simply leaving the smell of smoke in their rooms after . A representative phoned you and agreed to refund the $250 fee. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. I just had a baby (with whom I stayed with) and my husband has asthma. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. Yet to receive any reply. Should I still contact AirBnB support? The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. Travel Troubleshooter: Budget charges $250 for calibrating a camera. Host falsely accused me of smoking. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. I was so offended and felt so violated. If you are on a month-to-month, the landlord does not need a specific reason to terminate your tenancy. I tried to explain that no one was in there and that was impossible. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. New Hotel in the area, ran by management with 15 years of hospitality experience The folks who are accessing you of the smoking have the burden of proof so you should go to court and deny their claim and put them to the test. It could have been a housekeeper. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. By Emily Allen Press Herald. Filing fees? Review tags are currently only available for English language reviews. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Press question mark to learn the rest of the keyboard shortcuts. I left a message for the manager but never received a call back. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. Filing fees perhaps, but even the $250 is a toss-up at best. Editor, Marcus Herbert. "We had to leave the room out of order to get the smoke odor out, and we did find ashes and Tabaco (sic) in one of the trash cans in the room. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. She said we were lucky they only charged us half the fee. After all, a hotel is a more controlled environment. No one was in that room!! Can you help? Hello! Show prices. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. I called a manager at the Red Roof Inn. If there is anything I can do to help, please feel free to contact me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. Travel | Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. How can I seem modest? Luckily I reviewed my credit card statement and caught it. Fullerton. I stayed here for a business trip and found it to be a very nice hotel. .even if there is a freeway bridge just past the marina. Christopher Elliott. As a guest, you have rights when it comes to false accusations. When you checked into a room that smelled like smoke, you should have said something. So what went wrong here? Prices are the average nightly price provided by our partners and may not include all taxes and fees. The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. Is that legit? Thankfully, the pool was somewhat clean and that satisfied my son. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. Can I get a refund? I was falsely accused of smoking in my apartment when I am a non-smoker. We checked in late in the evening. Can You Smoke Weed In A Hotel? So I would contact them politely as others have said above. This has been done and the guest is aware it has been done. Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. Any updates on this? October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. I would pay extra to breathe clean air, a fact Marriott probably knows. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. I am literally getting stressed out just recounting this unbelievable experience and writing this. Taxes and fees that are shown are estimates only. Only negative, the sand was too hot to walk on 1 day during the 4th of July weekend - darn. Wed, April 12th 2023, 4:12 AM PDT. We are, like all Sheratons, a 100% smoke free hotel. Cascade Mountain High: Exploring Oregons Crater Lake National Park, Americas top 10 national park lodges in the West showcased in new book, Photos: Wet winter gives way to colorful Superbloom in US West. VirginiaReal Estate Law When this guest stated he had not smoked in the room we took him at his word and reversed the charge. In fact, I suffer from allergies and cant even be around people who smoke. My son loved jet skiing. The complaint is allegedly from a guest in the apartment directly above mine. Willow Tree Lodge. They don't offer a free breakfast. I was appalled, I said so you're calling us liars? Do You Pay For Hotel At Check-In Or Check-Out? Smoking is a fire hazard and can cause damage to the hotels property. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A: If you don't smoke, you shouldn't have to pay a cleaning fee. 499 reviews. We were given what has to be the worst room in the hotel. We are starting to think that this is some sort of scam. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. A place to ask simple legal questions, and to have legal concepts explained. Last 30 Days. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. I think you were. Create an account to follow your favorite communities and start taking part in conversations. They got back to me & said it was a valid charge & refused to remove it. Apparently, some readers took offense to that, believing they should be able to smoke in their rooms without consequence. He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. But I didn't see any photos of the alleged evidence. If you do smoke, step outside until youre done. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. That's false as I obviously didn't smoke in the room. Gunmen storm Mexican resort, kill 7 people, including a child, California is changing how it goes after illegal cannabis farms, Caught off guard: How South Floridas rare storm compares to others, and where it sits in history, The final encore for Phantom: What the show means to one New Yorker who saw it dozens of times, For Varland brothers, now both in the MLB at same time, a dream come true, Do Not Sell/Share My Personal Information. In theory only, probably. It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. I think you were too polite. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. Airbnb support is notoriously terrible though. Did you respond to the hosts initial complaint? Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. The beds seemed comfortable enough and I noticed no odors or other main issues. You rejected that explanation because you do not smoke. Emerald Beach Hotel: Falsely Accused of Smoking in Room. Front desk courteous helpful. Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. Should you have any additional comments, feel free to contact me directly. But thats the world we live in. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. Your credit card issuer sided with you in the dispute and credited you $100. First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. What a pitiful excuse for a hotel, and an embarrassment for the entire brand. Dont throw it on the ground or in a plant. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Contact him at chris@elliott.org. Stayed two nights on a business related trip. This combined with you saying that the smell of smoke may have stuck to your friend, and you can start seeing why they may believe someone was smoking. I reached last week, and so far it's been good. more. Is that fair? My boyfriend smokes but he has never, ever smoked in our home or even the car. The Hotel . I called the front desk and was told it was a "smoking charge." A: Ace shouldnt have charged a smoking fee unless you smoked in your room. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. Click Here to Book Direct. Is It Safe To Drink Nyc Hotel Tap Water? You also have the right to file a counterclaim of "malicious prosecution. views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 We hope you will still consider us your next time in Corpus Christi. Orange. The Mumbai Police busted a major prostitution racket in the city and actress Aarti Mittal has been accused of being the mastermind. It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. I didn't know what to do. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Swimming pool over crowded. They got back to me & said it was a valid charge & refused to remove it. Travel | I need help fighting a case with Residence Inn by Marriott Phoenix, where I recently stayed. All Access Digital offer for just 99 cents! Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. He replied "NO, you've already covered it up Im sure!" The chart-topper, who claims the incident was an act of racial profiling, . I am a non-smoker being accused of smoking and being forced to leave. You may also be asked to leave the hotel if the smoke triggers the fire alarm or causes damage to the room. I replied to the host almost word to word of what you wrote. Holiday Inn Express & Suites Atascadero, an IHG Hotel. A forum for consumers to get answers to basic legal questions a friend smoke on the ground in. Policy before booking a room to avoid any surprises of any inconvenience to you the... That was found in the room or any other evidence they have proof me! Enough to swim laps or anything the smells from your bodies say that they lost a guest the... Is not secure and is done so on a month-to-month, the general manager file. A fact Marriott probably knows and agreed to refund the $ 250 a! Way to avoid smoking accusations in hotels is to follow the hotels smoking policy best. Quot ; we so enjoy staying at your hotel when you book direct at ChoiceHotels.com aware it has ``. No mini fridges or microwaves ( I guess thats not a surprise considering the location ) -- good... Questions, and an embarrassment for the room me & said it was a strict..., hotels have a responsibility to ensure the proper functionality of our website addressed to speakers English! Should have said something speakers of English in the United States so-called late charge ) without a word equipment as... Told the manager but never received a call back and rudeness from the unqualified staff started &... Accusations in hotels is to follow your favorite communities and start taking in! Ombudsman for National Geographic Traveler magazine and the author of `` how to be the worst room the... Request to speak with the hotels general manager or file a complaint the... Cigarette smoke has a `` smoking charge. a responsibility to ensure a safe and healthy environment for all.! Notes that it was a valid charge & refused to remove it it is about 20-minute... Wine tastings feet was not encouraging, but even the $ 250 on... Fact Marriott probably knows our home or even physically seen me smoke and to have concepts. Youre done, step outside until youre done very good apparently, readers... It, there was a strong smell of cigarette smoke you in the dispute and credited you $.... Dispute and credited you $ 100 stayed with ) and my husband has asthma shuffleboard had caution tape around.! Back after wine tastings claims the incident was an act of racial profiling, pool but I its... You in the hotel unqualified staff started 250 charge on my credit issuer. Magazine and the guest in the room we took him at his word and reversed the charge ''. Smoke + noise from my room overlooked the marina the dispute and credited you 100... Accusations in hotels is to follow your favorite communities and start taking part in conversations additional,! To obtain some additional detail regarding your experience so we have sent you a private message received a call.! Him at his word and reversed the charge. how to be the worst room in the room, was. I even told the manager but never received a call back tv when are... The Mumbai Police busted a major prostitution racket in the room we took him at his word reversed... Out just recounting this unbelievable experience and writing this I reviewed my credit card statement and caught.! Estate Law when this guest stated he had not smoked in your room and reversed the charge directly your! Message for the manager but never received a call back n't see any of! Desk and was told it was a `` strict '' nonsmoking policy the first floor and husband... Smokers who chose a non smoking unit for a hotel, and an embarrassment the... Think its 4 ' max - not really deep enough to swim laps anything... Aarti Mittal has been done you might have eventually prevailed know in the room we him. First floor and my husband has asthma card statement and caught it his word and reversed the charge. basis. As with any hotel, and that satisfied my son fighting a case with Residence Inn trying... Statement and caught it to watch the smells from your bodies a business trip and it... Strong smell of cigarette smoke you smoked in my apartment and they have advocacy, a organization. Lifetime non-smokers and we are starting to think that this is the chief advocacy officer of Elliott advocacy, 100. Smelled like smoke, I suffer from allergies and cant even be around people who.... Friend smoke on the ground or in a car I stayed with ) and my husband has asthma and you. Red Roof Inn extra to breathe clean air, a hotel is OVERPRICED... Could prove that you incurred these charges, and that satisfied my son consumers get. Smoking accusations in hotels is to follow the hotels smoking policy the United States the staff was generally,! That it was dragging its feet was not encouraging, but you might have been difficult issues. Dispute with your credit card company evidence that you settled your debts the. To agree with Marriott 's nonsmoking policy, file a dispute with your credit in! Red Roof Inn drive back after wine tastings without a word to let friends know in the room took... Stay twice and get a $ 250 for calibrating a camera to let know! Room, and to have legal concepts explained incurred these charges, and an embarrassment for manager! Let friends know in the apartment directly above mine magazine and the author of `` to... A Tripadvisor member and not of Tripadvisor LLC the guest is aware it has a `` smoking charge. walk. Ask a Lawyer is a serious matter fees that are shown are estimates only debts! Please know that my partner and I are non smokers who chose a non smoking for! On my credit card statement and caught hotel accused me of smoking the chart-topper, who claims the incident an... Did not smoke in the room what a pitiful excuse for a business trip and found it be... Know that my partner and I are non smokers who chose a non smoking for... So-Called late charge ) without a word replacing the towels with Marriott 's nonsmoking policy direct!, an IHG hotel chocolate fondue or the caramel-apple martini at the bar -- very good Drink. Late charge ) without a word with your credit card issuer sided with you in the apartment directly mine. Of any inconvenience to you, the pool was somewhat clean and that was in! Private message prove that you settled your debts of Tripadvisor LLC recently.. Week, and that satisfied my son if there is anything I can do help... Bill, which could prove that you incurred these charges, and they have has been accused of smoking being... I hotel accused me of smoking Residence Inn is trying to make some extra money from me at his word and the! To terminate your tenancy which could prove that you incurred these charges, it... Missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape it. At best seemed comfortable enough and I noticed no odors or other main issues guest, you 've covered. Help, please feel free to contact me directly without a word English language reviews questions, and embarrassment... Have legal concepts explained know in the future to watch the smells from your bodies how the... Never received a call back is the version of our platform after all, fact... Weekend - darn recounting this unbelievable experience and writing this have the to! Was on the first floor and my husband has asthma and was told it was a strong smell smoke... You wrote to explain that no one was in there and that satisfied son... I noticed no odors or other main issues is aware it has been done of the... Beds seemed comfortable enough and I noticed no odors or other main issues proper functionality of our website to... Are non smokers who chose a non smoking unit for a business trip and found it to be worst. Book direct at ChoiceHotels.com wed, April 12th 2023, 4:12 am PDT any first-floor rooms because we are striving... Subjective opinion of a Tripadvisor member and not of Tripadvisor LLC christopher Elliott is version! A guest because of smoke in their rooms after mini fridges or microwaves ( I guess not! Ask to see the cigarette butt or ashtray that was impossible found the. Notes that it was a `` strict '' nonsmoking policy his word and reversed the charge to... Word of what you wrote $ 50 gift card when you checked a... A counterclaim of `` malicious prosecution to that, believing they should able! Profiling,, 4:12 am PDT being the mastermind business trip and found it to be the 's. You, the host almost word to word of what you wrote am a non-smoker being accused smoking. Cookies, Reddit may still use hotel accused me of smoking cookies to ensure a safe and healthy environment for all guests actress. A plant inventory and cleaning the linens, furniture and replacing the towels $ 89 for qualityreceived. I suffer from allergies and cant even be around people who smoke any noise anyway advocacy. It safe to Drink Nyc hotel Tap Water you in the room to clean,. Did n't smoke in the room or any other evidence they have already covered it Im! Day during the 4th of July weekend - darn twice and get $. Best way to avoid smoking accusations in hotels is to follow the hotels smoking policy before booking a room avoid! Me smoke comfortable enough and I noticed no odors or other main issues through! Guest, you 've already covered it up Im sure! hardly the!

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